FAQ

FAQ'S

Registration and Sign-In

Q: What is the registration process?

A: Click on "Login or Create Account"on our website and you just need to follow the instructions thereafter.

Q: What is in it for me?

A: You get the best available deals, lowest fares, options for holiday packages and much more. It also saves your time to enter your details over and over again.

Q: What if I’ve forgotten my password?

A: All you need to do is click on the Forgot Password link and we will send you an instruction to reset your password.

Flights

Q: What is an e-ticket?

A: An e-ticket is nothing more than a reservation in an airline’s computer system, one that advises them you have a ticketed seat confirmed on a particular flight.There are no physical documents involved. It ensures hassle free travel; you can travel without the fear of losing or misplacing the ticket. You just need to carry a print out of your e-ticket along with a valid photo ID while checking in for your flight.

Q: What is the proof of confirmation of an e-ticket?

A: Once an e-ticket is purchased, confirmation of the booking and payment is received on the registered email ID and mobile number along with the ticket details.

Q: Is it possible to book a multi-city trip?

A: Yes, you can book domestic as well as international multi-city trips on our website.

Q: How many seats can I book in a single transaction?

A: A maximum of 9 seats can be booked in a single transaction. If you need to book for more than 9 travelers you will have to go through the entire booking process again for the additional travelers.

Q: How should I re-confirm or verify my flight reservation/booking?

A: To verify or re-confirm that your reservation/booking, you can contact the airline directly or write to us at info@kitestar.com. Alternatively, you can also call us.

Q: Where can I find the fare rules?

A: The fare rules are available online while you make the booking; alternatively you can also call our support team for the same.

Q: What documents are termed as valid and are required for your travel?

A: While travelling the following documents will be required:

International Travel

Copy of the e-ticket.

Passport and valid Visa in case of foreign trips.

Domestic Travel

Government issued valid photo identification like passport, pan card or Aadhar card for Indian Nationals.

Foreign nationals have to hold a valid passport.

Q: Can I do a name change if I made a mistake while booking?

A: Most of the Airlines do not accept name change requests. Some airlines will allow you to change the name on your reservation because of a spelling mistake and will normally charge you an administration fee to do so, but airline won't allow you to transfer your flight to somebody else.

Q: What if I want to change my travel plan?

A: You can reschedule your flight ticket by calling us however there will be a change fees which differ from airline to airline.

Q: How do I cancel my ticket?

A: You can cancel your flight ticket online or by calling us however there will be a cancelation fees which differ from airline to airline.

Q: What are good to know rules?

A: Some very important information that every passenger should know are:

 Any domestic schedule change should be made at least 48 hours prior to the departure time.

 

Please verify the name of the passenger thoroughly; nicknames or alias should not be used as name changes are not permitted.

For international travel the name on the reservation should match perfectly as per the passenger’s passport.

Q: What if the flight has been cancelled directly by the airline? Am I eligible for a refund?

A: Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment. However, if Airline denied the refund than we are not liable to pay your money and for that we request you have to contact respective airline directly.

Q: Are there any service charges?

A: Yes, we do levy a nominal fee for cancellation and amendments. Domestic cancellation and amendments: INR 300 per person per sector International cancellation and amendments: INR 600 per person. Moreover service fee which u paid at the time of booking was non-refundable.

Q: What is the latest time frame till which I can cancel my flight and what is the amount I am eligible for?

A: You need to cancel your flight not less than 24hrs prior to departure. Cancellation charges are applicable as per the respective airline’s fare rules. In case the cancellation is within 24hrs you will have to contact the airline directly. The amount of the refund however depends on the fare rules, also note that in case of non-refundable fares there will not be any refund due.

Q: When will I get my refund?

A: Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your banks policy.

 

Hotels

Q: How many persons are allowed to stay in one room?

A: Generally, only two persons are allowed to stay in a double occupancy room. However; most hotels let additional guests (up to a permissible number only) stay in the same room at an extra charge. It is advisable that you check with the hotel to avoid cancellation due to overbooking.

Q: If there are children travelling with us, do they stay for free?

A: You will need to enter the number of children (2 to 12 years of age) along with the number of adults while making a search for your hotel. Our search results will display accordingly. If the children stay for free there will be no extra bed provided by the hotel. Most hotels do not charge for children less than 5 years. Children above the age of 12 are considered as adults.

Q: Will I receive a confirmation for my booking?

A: Yes. You will receive an email and SMS confirmation along with the hotel voucher on the email ID entered at the time of booking. Soft copies of the hotel voucher received on your mobile will also be accepted by your hotel in case you are unable to carry a physical print out.

Q: Do I need to carry the hotel voucher to check in to my hotel?

A: Yes. You will need to have a physical or soft copy of your hotel voucher in order to check-in.

Q: Do we need to carry photo-IDs to check-in to the hotel?

A: Yes. Photo IDs are a mandatory requirement by all hotels for check-in. You may carry your Voter ID, Driving License or Passport for this purpose. Generally, hotels ask all guests for their photo IDs. Hotels reserve the right to deny admission incase the guest is a locality (belongs to the same city)OR if the said guests pose as a couple and are unable to present any suitable proof of identification to validate the same.